Carolyne Doyon never planned to rewrite the future of travel—she just followed her passion for adventure and excellence. From her early days navigating the airline industry (despite growing up speaking French!) to leading one of the biggest names in hospitality, Doyon’s journey has been defined by resilience, adaptability, and an unshakable drive to push boundaries. Now, as president and CEO of Club Med North America and the Caribbean, she’s shaping the future of luxury all-inclusive travel. In 2024, the Americas region (North & South) achieved a remarkable $494 million in Business Volume, marking an 8% growth compared to 2023.
Her ascent through Club Med has been nothing short of remarkable. When she joined in 2008 as sales director for Eastern Canada, she wasted no time in making an impact. Within a year, she was promoted to vice president, eventually leading to her appointment as CEO in 2019.
Then came the pandemic—a moment that could have crippled the company. Instead, Doyon turned crisis into opportunity. Under her leadership, Club Med became the first resort company in the Western Hemisphere to reopen in mid-2020, proving that resilience and smart strategy could keep the travel dream alive. Not only did she navigate the company through one of its toughest challenges, but she also oversaw the groundbreaking launch of Club Med Québec Charlevoix in December 2021, marking the brand’s first-ever four-season mountain resort in Canada.
“Some of the biggest breakthroughs happen when you’re thrown into the unknown,” she reflects. “You can either wait for the storm to pass or “gure out how to sail through it. We chose to move forward.”
Under Doyon’s leadership, Club Med isn’t just bouncing back—it’s soaring to new heights. Across the Caribbean and in Mexico, there are resorts in the French West Indies, Turks and Caicos, the Bahamas, Cancun, and the Dominican Republic, including the ultra-luxe property Michès Playa Esmeralda, part of the brand’s Exclusive Collection. The company’s North American business unit has shattered records, doubling its operating profit, and attracting a new wave of high-end travelers. “We’re no longer just an all-inclusive brand,” Doyon explains. “We’re redefining premium travel by creating unforgettable, immersive experiences in the world’s most stunning destinations.”
But beyond the numbers, Doyon is focused on something even bigger: changing how people experience travel. “Today’s traveler wants more than just relaxation,” she says. “They want adventure, culture, and moments that truly stay with them.”
Her passion for the industry goes beyond boardrooms and business strategies. For Doyon, travel has always been deeply personal. Growing up in Montreal, she was fascinated by different cultures, dreaming of faraway destinations while watching “The Price is Right” with her mom. “I told her one day I’d make sure she traveled the world,” she recalls. “Now, I get to create those dream experiences for thousands of people.”
Despite tremendous success, Doyon is far from finished. As she looks to the future, she’s focused on sustainability, digital transformation, and expanding Club Med’s reach to new destinations. “Luxury travel is evolving, and we’re making sure Club Med is at the forefront of that change,” she says.
At the same time, she’s embracing the personal side of the journey—balancing the demands of leadership with being a mom to her teenage son, Sam. “At the end of the day, life is about experiences—whether it’s leading a company, exploring a new destination, or just being present with family,” she says. One thing’s for sure: Whether she’s navigating the travel industry’s next big shift or leading the charge on innovation, Carolyne Doyon is making every move count. “The best journeys,” she says, “are the ones you never stop exploring.”
